1. Information We Collect
We may collect and process the following information:
- Your name and job title
- Contact information including email address and telephone number
- Business name and address
- Documents and materials you provide for processing
- Billing and payment information
- Correspondence between you and us
- Website usage data (if applicable)
2. How We Use Your Information
We use your information to:
- Provide our services to you
- Process and complete orders
- Communicate regarding your enquiries or projects
- Issue invoices and process payments
- Improve our services
- Comply with legal and regulatory obligations
We only use your information for legitimate business purposes.
3. Confidentiality of Documents
Given the nature of our services, we understand that documents may contain sensitive or confidential information.
We:
- Treat all client materials with strict confidentiality
- Restrict access to authorised personnel only
- Do not share, sell or distribute your documents to third parties
- Securely dispose of physical and digital files when no longer required
If required, we are happy to sign confidentiality or non-disclosure agreements.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Performance of a contract (to provide requested services)
- Legitimate interests (to operate and improve our business)
- Legal obligations (for accounting and compliance purposes)
- Consent (where required)
5. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Accidental loss
- Alteration or disclosure
Electronic data is stored securely with password protection. Physical documents are kept in secure premises.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal, tax and accounting requirements
- Resolve disputes
Once no longer required, data is securely deleted or destroyed.
7. Sharing of Information
We do not sell or trade your personal information.
We may share information with:
- Payment processors
- Professional advisers (e.g., accountants)
- Legal authorities where required by law
All third parties are required to respect the security of your data.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise any of these rights, please contact us using the details provided above.
9. Cookies (If Applicable)
If our website uses cookies, they may collect standard internet log information and visitor behaviour information. You can control cookies through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email Us
info@copycloudproservices.co.uk
Call Us
07346483073